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As I went through my email this morning (deleting all the spam one email at a time) I couldn't help but notice the number of "phishing" emails I was getting.

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One of the things I often hear when I ask a new user what they want to learn about their computer is, "I want to learn how to download."

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Helping people with their computers over the phone is challenging. That’s why the first time someone calls me for help we usually spend the first 10 minutes or so ignoring the problem they’re calling about and focusing on getting connected. Once I’m connected to their computer then I can get…

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One concept that a lot of people have trouble wrapping their head around when it comes to computers is the idea that they can behave differently from one day to another.

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Many people are surprised when they get their new machine home and someone sends them email with a Word or XL document attached and they cannot open it.

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Windows (or any operating system) can get overwhelmed from time to time. I’m not saying that Windows can be overwhelming from time to time – it can, but sometimes Windows just stops functioning and you can’t seem to do anything.

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One of the questions that I am asked frequently has to do with all of the icons on the typical Windows desktop. “Aren’t they slowing things down? I never use most of them, can’t we get rid of them?”

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I remember when I got my first laptop back in the 1990s, how wonderful life was going to be – I imagined how easy it would be when someone called while I was on the road, I could just open the cover, tap a few keys and have all the information I needed at my fingertips. I also recall a faile…

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One of the misconceptions about computers (and the internet in general) that many people have is this idea that things should work and look just as they did yesterday and the day before. I find myself explaining that the computer isn’t a static, stationary object like a VCR or a toaster but …

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Are you giving your computer enough time to think? It’s a legitimate question; do you allow your computer time to fulfill your requests or do you become impatient and overwhelm it with duplicate requests by clicking again and again when the computer doesn’t give you an answer fast enough? Be…

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Many people are surprised (shocked even) when they replace their ancient computer with a brand spanking new machine with 10 times the horsepower than their old one but their new computer still crawls at a snail’s pace when connected to the internet.

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Talk to any seasoned computer user and you'll find that "copying and pasting" is a regular technique. It is used to move data from one place to another, even from one program to another.

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Strong password requirements (like using upper and lower cases, at least one number and maybe a special character) cause a lot of frustration for computer users. There is however, a way to manage your passwords without sacrificing security for convenience and the best part is the solution is…

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It seems like just when you think you’ve got things figured out, the scammers go and change the rules!

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People are often surprised when they find out that I prefer laptops over desktop (or tower) computers. For the average computer user, laptops have everything a person needs to get up and running right out of the box. It’s usually not necessary to have to shop around for parts – the typical l…

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Wireless printers seem to be all the rage these days and why not? The convenience of being able to place your printer anywhere in the room, even in another room altogether and still be able to print, makes them very appealing indeed. And with just about everyone equipped with a wireless rout…

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It’s no secret; people want their machines to run fast. That’s why people who know very little about computers will spend so much money making sure they have the most ram and the latest processor with all the bells and whistles. Even though they have only a vague idea of how any of these par…

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Let's talk about power. Not the kind of power that we usually think of when we think of computers and power. I don't mean processor power measured in gigahertz or anything like that. Let's talk about the power that your computer needs to run. Good, old-fashioned AC power - all computers need…

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If you have surfed the web for any length of time then I’m sure at some point you’ve run into the infamous “red X” where a picture or other graphic was supposed to appear.

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Computer repair is a tricky business - you never know what kind of problems you are going to be asked to solve and there is always the pressure to get it done quickly. Every call is a different challenge and most of the time it can take a half hour or more just looking around trying to get a…

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Once upon a time there was this guy who was so enamored with “cloud” computing that he stuck all of his digital eggs in one basket and in the blink of an eye lost it all.

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Most of the time, when I get calls for computer help I can usually figure out how to fix things out instinctively. Why? Well because I examine the contents of the different menus looking for the option that will most likely get me closer to my goal (while keeping in mind whatever it is I’m t…

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One of the features that make laptop computers so appealing is the fact that they are portable. With a laptop you are free to roam where you want to.

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One of the things that I’ve noticed over the years is that it’s real easy to forget to pay attention to what the mouse is doing.

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If there is one basic function that everyone is familiar with and yet shrouded in mystery I would have to say that would be the “print” command. Again, everybody is familiar with the print command – click the print button and your printer spits out a hard copy. But the reason it’s shrouded i…