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If you have surfed the web for any length of time then I’m sure at some point you’ve run into the infamous “red X” where a picture or other graphic was supposed to appear.

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Computer repair is a tricky business - you never know what kind of problems you are going to be asked to solve and there is always the pressure to get it done quickly. Every call is a different challenge and most of the time it can take a half hour or more just looking around trying to get a…

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Once upon a time there was this guy who was so enamored with “cloud” computing that he stuck all of his digital eggs in one basket and in the blink of an eye lost it all.

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Most of the time, when I get calls for computer help I can usually figure out how to fix things out instinctively. Why? Well because I examine the contents of the different menus looking for the option that will most likely get me closer to my goal (while keeping in mind whatever it is I’m t…

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One of the features that make laptop computers so appealing is the fact that they are portable. With a laptop you are free to roam where you want to.

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One of the things that I’ve noticed over the years is that it’s real easy to forget to pay attention to what the mouse is doing.

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If there is one basic function that everyone is familiar with and yet shrouded in mystery I would have to say that would be the “print” command. Again, everybody is familiar with the print command – click the print button and your printer spits out a hard copy. But the reason it’s shrouded i…

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Sometimes when computers malfunction, the timing can be coincidental causing you to chase your tail around trying to fix it. Most of the time when your computer starts acting squirrelly, its good practice to consider the last thing that happened right before the problem popped up and then tr…

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I’ve noticed this phenomenon while instructing new computer users: A lost look will come over many new users when asked to click an object because they can’t find it. Usually, I will hear “I don’t have that,” a short pause, and then the inevitable “Oh! Here it is!”

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Cleaning viruses has become an almost daily task. Hardly a week goes by where I don’t have to go head to head with yet another infected system and it seems like I hear the same questions just about every time. I thought I would gather some of the most common questions that I hear and (withou…

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One of the nice features that you may have noticed about your computer is its uncanny ability to remember where you've been and what you've typed before.

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Sending file types other than pictures through e-mail can be one of the most useful abilities that the Internet offers.

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One of the most basic moves one needs to master in order to get anything done on a PC is the "click." Sounds simple and obvious, doesn't it? Well, it is, but as many computer users are finding, it's not necessarily simple. There are a few things that need to be kept in mind in order to maste…

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Clicking things with the mouse is the main way we get our computers to do things – click the print button and the computer prints. Click the Start Button and the Start Menu opens. Click the Copy command and whatever you have selected copies to the clip board. You get the picture.

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There is a big difference in supporting individual computer users and supporting small business systems. Sure, I see a lot of the same issues - problems like slow systems, virus-infected machines, and people just not knowing how to use their computers - but when it comes to troubleshooting i…

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This week, I thought we would talk about how everything in the computer is connected. By connected I don't mean by wires and other mechanical means, but internally, through the computer's filing system.

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One of the questions that I am asked frequently by people who are looking to buy a new computer is whether the machine they are looking at has enough RAM.

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As I went through my e-mail this morning (deleting all the spam one e-mail at a time) I couldn't help but notice the number of "phishing" e-mails I was getting.

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One of the things I often hear when I ask a new user what they want to learn about their computer is, "I want to learn how to download."

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There is one computer related topic that keeps generating one question after another. It’s a topic that everybody knows about and yet most of us are guilty of not taking it seriously enough. And those of us who do take it seriously are often doing it wrong. What is it that I’m writing about …

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Helping people with their computers over the phone is challenging. That’s why the first time someone calls me for help we usually spend the first 10 minutes or so ignoring the problem they’re calling about and focusing on getting connected. Once I’m connected to their computer then I can get…

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One concept that a lot of people have trouble wrapping their head around when it comes to computers is the idea that they can behave differently from one day to another.

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Many people are surprised when they get their new machine home and someone sends them email with a Word or Excel document attached and they cannot open it.

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Windows (or any operating system) can get overwhelmed from time to time. I’m not saying that Windows can be overwhelming from time to time – it can, but sometimes Windows just stops functioning and you can’t seem to do anything.

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One of the questions that I am asked frequently has to do with all of the icons on the typical Windows desktop. “Aren’t they slowing things down? I never use most of them, can’t we get rid of them?”

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One of the misconceptions about computers (and the internet in general) that many people have is this idea that things should work and look just as they did yesterday and the day before. I find myself explaining that the computer isn’t a static, stationary object like a VCR or a toaster but …

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I was backing up some data a while back to an external USB drive, when I noticed a behavior that is not uncommon at all.

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Strong password requirements (like using upper and lower cases, at least one number and maybe a special character) cause a lot of frustration for computer users. There is however, a way to manage your passwords without sacrificing security for convenience and the best part is the solution is…

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Are you giving your computer enough time to think? It’s a legitimate question; do you allow your computer time to fulfill your requests or do you become impatient and overwhelm it with duplicate requests by clicking again and again when the computer doesn’t give you an answer fast enough? Be…

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The problem with internet ads just seems to be getting worse. I just finished up on a call with a lady who needed to download a program for work but instead ended up with some adware that completely took over her whole system. Her home page had changed, there were other browser windows openi…

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Time moves pretty quick and, as anyone who has owned a PC for any length of time can tell you, it seems like it takes no time at all for that top of the line machine purchased “just a few years ago” to become obsolete. But how long is “just a few years?”

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Many people are surprised (shocked even) when they replace their ancient computer with a brand spanking new machine with ten times the horsepower than their old one but their new computer still crawls at a snail’s pace when connected to the internet. I often get calls from frustrated people …

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Talk to any seasoned computer user and you'll find that "copying and pasting" is a regular technique. It is used to move data from one place to another, even from one program to another.

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Strong password requirements (like using upper and lower cases, at least one number and maybe a special character) cause a lot of frustration for computer users. There is however, a way to manage your passwords without sacrificing security for convenience and the best part is the solution is…

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It seems like just when you think you’ve got things figured out, the scammers go and change the rules!

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People are often surprised when they find out that I prefer laptops over desktop (or tower) computers. For the average computer user, laptops have everything a person needs to get up and running right out of the box. It’s usually not necessary to have to shop around for parts – the typical l…

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Wireless printers seem to be all the rage these days and why not? The convenience of being able to place your printer anywhere in the room, even in another room altogether and still be able to print, makes them very appealing indeed. And with just about everyone equipped with a wireless rout…

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It’s no secret; people want their machines to run fast. That’s why people who know very little about computers will spend so much money making sure they have the most ram and the latest processor with all the bells and whistles. Even though they have only a vague idea of how any of these par…

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Let's talk about power. Not the kind of power that we usually think of when we think of computers and power. I don't mean processor power measured in gigahertz or anything like that. Let's talk about the power that your computer needs to run. Good, old-fashioned AC power - all computers need…

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Take a look around any computer's hard drive and you will notice hundreds, no, thousands of things that are known as “System files.” These are files that your computer needs to operate. Delete, re-name or move them and your machine could start acting like Forest Gump.

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If you have surfed the web for any length of time then I’m sure at some point you’ve run into the infamous “red X” where a picture or other graphic was supposed to appear.

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Once upon a time there was this guy who was so enamored with “cloud” computing that he stuck all of his digital eggs in one basket and in the blink of an eye lost it all.

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Most of the time, when I get calls for computer help I can usually figure out how to fix things out instinctively. Why? Well because I examine the contents of the different menus looking for the option that will most likely get me closer to my goal (while keeping in mind whatever it is I’m t…

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One of the features that make laptop computers so appealing is the fact that they are portable. With a laptop you are free to roam where you want to.