PALM BAY ― Effective Monday, August 3, the Palm Bay Utilities Department will resume normal operations, which will include service shutoffs due to non-payment. Customers experiencing a financial hardship must contact Customer Service at (321) 952-3420 or ucs@palmbayflorida.org to discuss options for payment and avoid interruption of services.

On March 20, 2020, the Palm Bay Utilities Department announced the suspension of late payment penalties and service shut-offs due to nonpayment. Effective Monday, August 3, the Utilities Department will resume normal operations, which will include service shutoffs due to nonpayment.

As the community begins to reopen, the Palm Bay Utilities Department remains committed to helping customers who are experiencing hardships due to the Coronavirus pandemic.

We urge customers struggling to pay their utility bill to take action immediately and call Customer Service at (321) 952-3420 or email ucs@palmbayflorida.org to discuss payment options as they will remain responsible for any outstanding balances.

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